I had an opportunity to address a group of customer service executives last week, specifically on the topic of how to more proactively but appropriately drive sales & revenue growth through the post-sale customer lifecycle. The deck we walked through is below, as are links to a couple past blog posts that go into more detail on the topic.

Six Keys To Driving Early Customer Success

Eight Common Mistakes With Transactional Emails (and how to fix them)

Make Your Contact Center A Strategic Goldmine For The Enterprise