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Hand written notes make a difference (and impression)

Matt HeinzMatt Heinz
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April 28, 2009
Hand written notes make a difference (and impression)
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I love a good pen, and my current favorite is the Retro 51 Tornado. I ran out of ink cartridges a couple weeks ago and Googled for a solution. I found a wide variety of largely undifferentiated places to buy online, and by chance selected Paradise Pen.

Today, I got my ink refills in the mail with this hand-written thank you note from Wendy Walters, the store manager in Costa Mesa, CA. How many companies do you know who do that for an ink refill purchase?

Impressed…

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