Eight tips for better email subject lines

The job of an envelope in direct mail isn’t to close the sale or generate a call. In most cases, the job of the envelope is to get you to open the envelope. The subject line of your email is … Continued

Your acquisition costs are much higher than you think

Smart companies are measuring and focused on decreasing their new customer acquisition costs. But most companies are significantly under-calculating the true cost of acquisition. How? We often measure the most obvious costs, and either forget about or ignore the “soft” … Continued

22 ways to show your customers you love them

It often doesn’t take much to show your customers you love them. Some of the most successful, customer-centric businesses in the world – Zappos, Nordstrom, Zingerman’s Deli – focus on and execute the little things to differentiate themselves, and show … Continued

How to run your business like the honey badger

More than 36 million impressions can’t be wrong! And as entertaining as the original honey badger video is, he’s not just about walking in slow motion and eating cobra.  If you watch and listen carefully, you’ll notice several business tips … Continued